FAQs
Here is a list of our Frequently Asked Questions - and our attempt at a concise answer.
If there's anything you're not sure about then please contact us.
Pre-sales Questions
Some assistance before committing to an order
What are the advantages of repairing discs?
Why are scratches to a disc a problem?
How do TDR machines work?
How many times can I repair the same disc?
Which is the best machine for Blu-ray?
Can I repair a 3 inch / Gamecube disc?
What formats of disc are repairable?
Do you sell outside the UK?
How much is shipping?
Which is the best machine for heavy damage/deep scratches?
How do I remove dirt or fingerprints from discs?
How long will it take for my order to arrive?
I have an EORI number - how can I give this to you?
Can I buy the electronic chips separately?
Do you repair damaged cds/dvds on site?
Are you the only company selling disc repair equipment?
Why should I buy from TDR?
What if I don't like the machine I buy from you?
Machine Identification
Questions about choosing the right machine for your requirements
Why do some consumables have electronic chips/key cards?
Where are your machines manufactured?
What's the difference between the different models in your range?
Support
Technical questions or questions about the Support that we provide
Can I repair a disc that's cracked or warped?
How long do your machines last?
What happens if I have an issue with my machine?
What are "Top Scratches"?
Misc
For questions that don't fit in the other categories!